Frequently Asked Questions
Everything you need to know about your beauty journey with us.
Are your beauty products cruelty-free?
Yes, we are committed to ethical beauty. All products available on our store are 100% cruelty-free and have not been tested on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know if a product is suitable for my skin type?
Each product page includes a detailed 'Skin Type' guide and a full ingredient list. We recommend performing a patch test before incorporating any new product into your routine.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.